NEXO Privacy Policy
Introduction
This Privacy Policy describes how we collect, use, and disclose your information when you use our NEXO application and related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Information You Provide
- Account information (email address, username, password)
- Profile information (name, profile picture)
- Subscription and payment information
- Content you create, upload, or provide through our Services
- Communications with us
Information Collected Automatically
- Device information (model, operating system, unique device identifiers)
- Log data (IP address, browser type, pages visited, time spent)
- Usage data (features accessed, interactions with the app)
- Performance and diagnostic information
Information Related to AI Features
- Queries and inputs provided to AI features
- AI-generated content and responses
- Usage patterns of AI functionality
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Services
- Processing transactions and managing your subscription
- Personalizing your experience
- Training and improving our AI systems
- Communicating with you about updates, offers, and support
- Analyzing usage patterns to enhance our Services
- Detecting and preventing fraudulent activity
- Complying with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf
- Payment processors for subscription management
- Analytics providers to help us understand app usage
- Legal authorities when required by law
- Business partners in connection with offering you co-branded services
- Third parties in connection with a merger, acquisition, or sale of assets
Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain data in anonymized or aggregated form.
Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Restricting or objecting to certain processing activities
- Requesting portability of your information
- Withdrawing consent for certain processing activities
To exercise these rights, please contact us using the information provided below.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not intended for children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence. By using our Services, you consent to the transfer of information to countries that may have different data protection rules than your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: contact@uptwn.co.uk
Last updated: 22nd August 2025